Calling upon businesses is very different than calling consumers at home.  The time constraints on the decision makers are more stringent, so contacting them is more difficult, and selling them even more so.  To be successful with Business to Business outbound initiatives requires;

  • Agents with higher skill sets and communication skills
  • Knowledge of proven techniques for navigating the gatekeepers whose job it is to keep salespeople from speaking with the decision makers
  • A process to cultivate relationships through multiple touchpoints & channels
  • Technical savvy to build, maintain & utilize a knowledge base on each prospect including multiple contacts and multiple channels or methods for communicating

Whether you are looking to start a new initiative, outsource a project that is currently insourced, migrate an outsourced project to a new provider, add an additional outsourced provider, or conduct a Champion versus Challenger campaign, the @Home GT team has the experience to build and manage your program allowing you to focus on your core business.

UNFAIR ADVANTAGE?

@Home GT was built from day 1 to be a sales organization, and with our team’s experience, we understand what that means and how to deliver, but we also have what many of our competitors consider to be “unfair advantages”.

  1. We are positioned in a mature contact center market where native quality English and top end talent is available, and eager to work for a company that supports their community while giving them the chance to earn top end pay.
  2. Near shore location provides 30 – 60% savings over domestic providers.
  3. Bilingual Agents allow you to capitalize on the Latino market. Over 16% of US businesses are owned by Latinos.  This equates to over 4 ½ million business representing close to $700 billion in revenues.

What our competitors may see as an “unfair advantage” because they are tied to the past and burdened with legacy operations, we proudly herald our advantages as what they truly are, the result of intelligent, strategic site selection combined with a great sense of timing to take advantage of market conditions.

As Tom Hanks once said, “There is no crying in baseball” and there is not crying in business.  If your competitor has what you believe is an “unfair advantage”, then you better catch up and change your business model.  In the meantime, our advantages are yours to use.

Contact @Home GT today and let our team show you how we can improve your overall results.